Omnipresence Brings Novel Customer Experiences

to the Med Device Industry 

Proud Gold Sponsors

Indegene launched its Customer Experience Management (CXM) Platform to the med device industry at the recent MedTech Conference. To showcase what it could mean to deliver novel customer experiences (CX) when using Microsoft technologies, an AI Ice Cream Bar analysed both facial features and emotions using  Azure Cognitive Services to personalize the delegates’ experience. 


Omnipresence’s “best predicted experience” and “deep customer graph” capabilities were configured for this purpose which came in the form of a personalized ice cream flavor recommendation for the conference delegates to enjoy a unique CX.

Data was real-time streamed into a dashboard using Power BI and the Deep Customer Graph to visualize the unstructured data and reveal personal and group-level insights. Hundreds of delegates came through to visit the Ice Cream Bar.

Connect with us to learn more about how we are helping biopharma and medical device companies solve their biggest challenges through CXM (Customer Experience Management).