Life sciences organizations need data-driven insights and solutions that provide a complete 360-degree view of their customers and inform how best to act or respond. To stay ahead of the competition, companies must now be open to engaging with their customers anytime, anywhere, and ensure that every conversation, visit or view is relevant and meaningful.
Join this panel discussion to hear from industry experts on where pharma stands on CX and how to get ahead of emerging trends in customer engagement that will impact how you deliver the omnichannel, personalized approach you need for you business. The panel will share what they’re doing to make CX a central theme in their customer operations, the challenges they’re working to overcome and the impact these efforts are having.