Life Sciences Customer Insights
Fully embedded business intelligence with advanced life sciences trained AI, ML, NL
Personalize at Scale
With Omnisight
Give teams a unified and real-time view of their customers so they can offer personalized experiences. Built specifically for life sciences organizations that want to overcome disconnected data silos.
Make Smart Decisions Faster
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Generate Deep Customer Insights
Get business insights that move the needle forward.
Accelerate smart decision making with Business Intelligence (BI) dashboards that are natively integrated into the platform. Avoid lengthy customizations and hit the ground running thanks to comprehensive KPI dictionaries for life sciences organizations.
Gartner Review
(not for circulation)
Gartner Review
(not for circulation)
Gartner Review
(not for circulation)
Gartner Review
(not for circulation)
Health Experiences Resources
Looking to drive digital transformation?
Discover resources to help your organization deliver modern experiences
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The Power of a CX-First Model
Explore New Channels with
Intelligent Customer Insights
Are you generating intelligent and actionable insights from digital channels? Watch as the expert panel reveals the blueprint of a CX-First model.
Events
Mark your calendar for our October 28, 2021,10 a.m. breakfast brief discussion entitled The Latest Trends in Omnichannel for Superior Customer Experiences. Ayanendu Kabasi, Director Rapid Transformation, and Tracy Picon, US Senior Director, US Health and Life Sciences will provide insight into making sense of fragmented and complex customer journeys, key technology trends to take advantage of, and how you can combine trends and artificial intelligence to your advantage to achieve success.
Infographics
Data proves life sciences leaders who change from CRM to a #CXM approach score big with HCPs
Surveys show that patients and health care professionals are frustrated by gaps in the cancer patient journey. Explore 7 ways to improve the oncology customer experience and position your company as a partner, not a seller. Hint it starts with having the right CRM.
We have prepared a list of the essential steps to help you have remote meetings that HCPs will love
Interviews
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Paul Simms talks to Exeevo and Microsoft about the innovations being brought by both to the healthcare and life sciences markets
Learn more about why more innovation is needed on the commercial side of the pharma, biotech and med-device industry
Hear about the strategic alliance between Exeevo (formerly Indegene Omnipresence) & Microsoft and how they plan to transform customer engagement for life sciences
Trending Articles
Incentivizing people with KPI-linked bonuses is nothing new. If clearly defined they will get you results, but if not they can just reinforce the wrong behaviors. The difficulty is to define the right ones
Edwin Erckens, former CIO of Sanofi, outlines his considerations when choosing a biopharma CRM
Get rid of common commercial and medical team challenges such as too much time spent on menial tasks. Learn more from this biopharma CIO
McKinsey says that only 39% of first-time life sciences launches exceed pre-launch expectations. Improve your shot with our 10 essential strategies you can implement to help achieve a successful product launch.
To create better HCP and customer-focused patient experiences, life sciences companies need to focus on cross-collaboration and improve their employee experience. Understand what to do to achieve 1 mission.
Omnipresence. The cloud-based CRM platform for healthcare, oncology, and global life sciences organizations. Improve physician and patient experiences.
Deloitte reports 43% of life sciences companies using an #AI-powered CRM bettered processes that ultimately improved patient engagement. The difficulty is understanding which CRM platform leverages #AI technology across all modules.
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Insights from 1,365 life sciences professionals on the long-term impacts of COVID on the industry
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Comprehensive checklist to help you evaluate the capabilities of customer platform solutions
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A deep dive into the potential of AI for life sciences including challenges and use cases
Life Sciences CIOs: identify essential data and analytics capabilities to improve commercial effectiveness
What is the right recipe for optimal engagement when using email as part of your overall strategy?
CXM vs CRM, which one should pharma, biotech or med-device companies choose to support their CX strategy?
1,000 life sciences leaders discuss the role MSLs play in today’s digital-first era.
Are you paying unreasonably high costs for your medical CRM?
See how traditional sales and marketing models need to adapt to meet the changing needs of life sciences customers and how a CXM model based on a company-wide unified systems and data strategy can help
Microsoft Dynamics or Salesforce? The choice isn’t easy. We compare the top 6 features of these CRMs to help you choose the right platform for your life sciences organization.
Shedding light on the 5 pillars that will allow your organization to meet and even exceed healthcare practitioner and patient expectations
Webinars
Watch our webinar on discovering new ways of delivering better experiences, insights and care in a trusted and secure way
Omnipresence, along with Syneos Health and Microsoft talk about what the evolution of your digital strategy should look like through COVID-19 and beyond
How are health teams connected today and how can a connected ecosystem help the experience? Amgen, Microsoft and Sanofi discuss at eyeforpharma Barcelona 2019
Hear from the expert panel and learn the secrets to empowering patients and caregivers throughout their treatment journey
Listen to the expert panel as they discuss how medical affairs can contribute to elevated customer experiences
Are you generating intelligent and actionable insights from digital channels? Watch as the expert panel reveals the blueprint of a CX-First model
Watch as experts from Forrester, LinkedIn, Sandoz, and Omnipresence, explain how to get to a 360-degree view of your life sciences customers
Learn more about Customer Experience Management (CXM) and why this is the technology needed to succeed in 2020 and beyond
Watch as we identify, ideate and evaluate how pharma's digital leadership can seize this moment to reinvent our approach to customer engagement with CXM
Digital Health Advances 2021 - Watch the webinar on the importance of AI for Pharma Commercial Operations
Hear from this expert panel at Next Patient Week on how medical affairs can contribute to elevated customer experiences.
